Legal

Terms of Service

AllShift AI LLC · Effective September 5, 2026 · Questions: t.allman@allshiftai.com

These are the terms for using AgentShift, a product of AllShift AI LLC. They are written in plain language on purpose. Where a plain sentence and a legal one would say different things, the plain one is what we mean.

1. Who we are and what this covers

AgentShift (the “Service”) is software for real estate professionals, made and operated by AllShift AI LLC (“AllShift”, “we”, “us”). The Service includes the web application, the Shift voice and chat assistant, our APIs, and the connections to our sister products LendShift and RealShift. By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you are using the Service for a brokerage or team, you confirm you have authority to bind it, and “you” includes that organisation.

2. Eligibility

You must be at least 18 and able to form a binding contract. The Service is built for licensed real estate professionals and the people who work with them; you are responsible for holding whatever licence your activity requires. The Service is offered to users in the United States. We may decline or close accounts we believe are being used outside these terms.

3. Your account

Keep your login credentials to yourself and tell us immediately at t.allman@allshiftai.com if you think someone else has them. You are responsible for what happens under your account. Team and Brokerage plans let an administrator add seats; each person on a seat needs their own login and is bound by these Terms.

4. Trial, plans and billing

New accounts start a free trial of 14 days with Pro-level features. No card is taken for the trial. When it ends, the account moves to a read-only state until you choose a plan; nothing you entered is deleted.

Paid plans are billed monthly in advance through Stripe, our payment processor. Current list prices are Solo $79, Pro $149, Team $399 (five seats) and Brokerage $1,499 (twenty-five seats) per month; Enterprise is quoted. Prices on the pricing page at the time you subscribe are the ones that apply, and we will give at least 30 days’ notice by email before any change to your recurring price. Taxes are added where the law requires.

Founding Agent. The first 25 agents who subscribe to the founding offer receive the Pro plan at $99 per month for as long as that subscription stays continuously active. If a founding subscription is cancelled or lapses for non-payment and is later restarted, it restarts at the then-current Pro price.

You can cancel at any time from your account’s billing portal. Cancellation takes effect at the end of the period you have already paid for; we do not pro-rate partial months, and fees already paid are not refunded except where the law requires or where we got something wrong, in which case write to us. If a payment fails we keep your access while Stripe retries the card; if it cannot be collected, the subscription ends and the account returns to the read-only state.

5. What the Service is, and what it is not

AgentShift computes valuations, net sheets, commission forecasts, critical-date timelines and compliance checks, drafts marketing and client communications, and organises your contacts and deals. It is a tool that works from the data you give it and the rules we have encoded.

  • It is not an appraisal. A comparative market analysis produced by the Service is an opinion of value from the comparable sales you supply. It is not an appraisal under USPAP and must not be represented as one.
  • It is not legal, tax or brokerage advice. Compliance checks encode the NAR settlement practice changes and other rules as we understand them at the time of release. They are guidance. Your state law, your MLS rules and your broker’s policies govern, and they change. You remain responsible for your own compliance and for reviewing every document before it is used.
  • It does not guarantee outcomes. Lead scores, contact probabilities, move signals and forecasts are estimates. They will sometimes be wrong.
  • It does not act on your behalf. The Service drafts and checks. It does not send messages, sign documents, publish listings or submit offers unless you approve that specific action. Where the Service refuses an action — for example, blocking a showing because no written buyer agreement is on file — that refusal is a feature, and you agree not to attempt to circumvent it.

6. AI-generated content

Parts of the Service use large language models to draft text and to interpret your requests. Generated text is screened for fair-housing issues before you see it, but no automated screen is perfect. You are the author of anything you publish or send, and you must review it. We do not use your data to train foundation models, and our AI providers are contractually restricted from doing so; see the Privacy Policy for how prompts are processed.

7. Your data and other people’s data

You own the data you put into the Service — your contacts, listings, transactions, documents and notes. You give us a licence to store, process and display it in order to run the Service for you, to keep it secure, and to produce aggregate, de-identified statistics that cannot identify you or your clients. You can export your data at any time and can ask us to delete your account and its data.

Much of what you enter is about other people: your clients and your sphere. You are responsible for having a lawful basis to hold and use that information, for honouring their communication preferences, and for complying with the TCPA, Do-Not-Call rules, CAN-SPAM and your state’s consumer-protection law. The Service records and checks consent where it can, but it cannot know what you were told on a phone call. If a contact asks you to stop, mark them as opted out and the Service will stop suggesting them.

8. Referrals within the Shift family

With your client’s recorded consent, you may hand a client to a lender on LendShift or an investor platform on RealShift, and you may receive clients from them. These hand-offs move information only. No money, credit or other thing of value is paid by us or through the Service for a referral, and you agree not to seek or accept any in connection with one. Any compensation between licensed professionals is a matter between them and must comply with RESPA and your state’s real estate law. We are not a party to the resulting relationship and make no promise about its outcome.

9. Acceptable use

You agree not to:

  • use the Service to break the law or a fair-housing rule, or to contact people who have asked not to be contacted;
  • upload data you have no right to hold, including scraped MLS photos or listing content beyond what your MLS licence permits;
  • attempt to bypass a compliance gate, a consent check or a plan limit;
  • probe, scan, reverse-engineer or overload the Service, or use it to build a competing product;
  • resell access or share a seat between people.

10. Our property

The Service, its code, design, the Shift name and mark, and the models and rules that power it are owned by AllShift or its licensors. These Terms give you a personal, non-exclusive, non-transferable right to use the Service while your account is in good standing, and nothing more. Feedback you send us may be used without obligation to you.

11. Third-party services

The Service is built on infrastructure from Stripe (payments), Supabase (database and authentication), Vercel (hosting) and AI model and embedding providers. We choose them carefully but do not control them. Their availability affects ours; their terms govern your direct relationship with them where you have one (for example, Stripe’s terms when you enter a card).

12. Availability and changes

We work to keep the Service available and will schedule maintenance outside working hours where we can, but we do not promise uninterrupted availability. We improve the Service continuously and may add, change or remove features. If we remove a feature that is material to your paid plan, we will tell you in advance and you may cancel without penalty.

13. Ending the relationship

You can close your account at any time. We can suspend or close an account that breaches these Terms, endangers other users, or has an unpaid balance, and will tell you why unless the law prevents it. On closure your data stays exportable for 30 days, after which it is deleted from live systems; backups roll off within a further 30 days. Sections 5, 6, 10 and 14 through 17 survive closure.

14. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy of any valuation, forecast or compliance check, and non-infringement. Real estate decisions carry risk; you make them.

15. Limitation of liability

To the fullest extent the law allows, AllShift will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost commissions, lost profits, lost data or regulatory penalties, arising out of or related to the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Some jurisdictions do not allow these limits; in those places they apply as far as they can.

16. Indemnity

You will defend and indemnify AllShift against claims arising from your use of the Service in breach of these Terms or the law, including claims by people whose data you entered or who you contacted.

17. Disputes and governing law

These Terms are governed by the laws of the United States and of the state in which AllShift AI LLC is organised, without regard to conflict-of-law rules. Before starting any proceeding you agree to write to us at t.allman@allshiftai.com and give us 30 days to resolve it. Any proceeding will be brought in the state or federal courts with jurisdiction over that state, and each of us waives a jury trial to the extent the law allows. Nothing here stops either of us seeking an injunction to protect intellectual property or confidential information.

18. Changes to these Terms

We may update these Terms. If a change is material we will email account holders at least 14 days before it takes effect and note the new effective date at the top of this page. Continuing to use the Service after that date means you accept the change.

19. Contact

AllShift AI LLC · t.allman@allshiftai.com. We read everything sent there.